That Pro Privacy Policy – How We Protect Your Data

That Pro is an online gaming and entertainment platform built specifically for Pakistani players. We offer casino games, live casino, sports betting including Cricket, PSL and football markets, Bingo, and related services — all operating in PKR with local payment support through JazzCash, Easypaisa, Raast and Bank Transfer.

Running a platform like this means we inevitably handle personal information — your name, contact details, payment records, gaming history and technical data generated during your sessions. We do not take that responsibility lightly. This Privacy Policy is our commitment to being transparent about what we collect, why we collect it, how it is used, and what control you have over it.

The "controller" of your personal data — meaning the party responsible for how it is handled — is That Pro. If you have questions about this policy or your data, you can contact us at the address provided in Section 12 of this document.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform. Together these two documents form the core legal framework of your relationship with That Pro.

That Pro collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the service, and in some cases from third parties such as payment processors.

Information you provide directly:

• Full name and date of birth — collected at registration for identity verification and age compliance.
• Email address and mobile number — used for account communication, security alerts and support.
• Payment method details — the mobile wallet number, bank account details or card information associated with your PKR deposits and withdrawals. Full payment credentials are handled by the payment provider; That Pro stores only the necessary reference identifiers.
• Identity documents — copies of CNIC or other verification documents submitted when we request identity verification.
• Support communications — records of any messages, queries or complaints you send to the That Pro support team.

Information collected automatically:

• Device and browser data — device type, operating system, browser version and screen resolution.
• IP address and approximate location — used to detect fraud, unusual access patterns and geographic eligibility.
• Session and gameplay logs — timestamps, games played, bets placed, wagering amounts, deposit and withdrawal history, and bonus usage records.
• Cookies and similar tracking technologies — session cookies, preference cookies and analytics data. See Section 6 for full details.

Every piece of data That Pro collects has a specific, legitimate purpose. We do not use data in ways that are inconsistent with what is described here. The main purposes for which we process your personal information are as follows:

That Pro does not use your personal data for unsolicited third-party marketing. Where we send you platform-related communications — such as deposit confirmations, security alerts or account notices — these are operational messages, not marketing.

That Pro does not sell your personal data to any third party. We do not share your information with advertisers, data brokers or marketing agencies. The only circumstances in which your data is shared with external parties are outlined below, and in each case the sharing is strictly limited to what is necessary for the stated purpose.

• Payment processors: When you make a deposit or withdrawal in PKR through JazzCash, Easypaisa, Raast, Bank Transfer or card, your payment details are processed by the respective payment provider. That Pro shares only the transaction reference and amount necessary to complete the payment. Each payment provider has their own privacy policy governing how they handle your data.
• Identity verification services: Where That Pro uses a third-party service to assist with CNIC or document verification, the minimum necessary data is shared for that specific purpose and is not retained by the verification service beyond their stated operational window.
• Fraud detection and security platforms: That Pro may use specialist security tools that process device fingerprint data and session behaviour to detect and prevent fraud. These tools do not receive your name, payment details or gameplay history — only the technical signals required for security analysis.
• Platform infrastructure providers: Cloud hosting, database management and content delivery services may process data as part of running the platform. These providers operate under contractual obligations to protect your data and use it only for the purposes That Pro specifies.
• Legal or regulatory requirements: If That Pro is required by applicable law or a lawful authority to disclose certain user data, we will comply with that obligation. Where legally permitted, we will notify the affected user prior to disclosure.

All financial activity on That Pro is denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you share payment method information with That Pro and with the relevant payment provider — JazzCash, Easypaisa, Raast, Bank Transfer or card network as applicable.

That Pro retains a record of your transaction history — dates, amounts in PKR, payment method type and transaction reference numbers. This information is necessary for account management, dispute resolution and fraud prevention. Full payment credentials such as card numbers or mobile wallet PINs are never stored on That Pro servers — these are handled directly and securely by your chosen payment provider.

• Deposit and withdrawal records are kept for as long as your account is active and for a period thereafter as required by operational and security needs.
• Transaction data is used internally to verify that deposits and withdrawals match between That Pro records and payment provider records.
• In the event of a disputed transaction, That Pro may share relevant transaction reference data with the payment provider to resolve the dispute.
• That Pro never shares your full payment credentials or account PIN with any party under any circumstances.

The security of your JazzCash, Easypaisa or bank account credentials outside of the That Pro platform is your responsibility. That Pro will never ask for your mobile wallet PIN or online banking password through any communication channel — if you receive a request of this nature claiming to be from That Pro, treat it as fraudulent and contact support immediately.

That Pro uses cookies and similar browser-based technologies to make the platform function correctly and to understand how it is being used. Cookies are small text files stored on your device when you visit a website or open a web-based application. They do not contain your personal data directly but may be linked to your account when you are logged in.

The types of cookies That Pro uses are as follows:

• Essential cookies: These are required for the platform to function. They maintain your logged-in session, remember your language preference and enable core gameplay and betting features. The platform cannot operate properly without them.
• Analytics cookies: That Pro uses anonymised analytics data to understand which games are most popular, how users navigate the platform and where technical issues occur. This data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraud, bot activity and suspicious session behaviour. These cookies help protect your account from unauthorised access.
• Preference cookies: Used to remember settings you have configured — such as deposit limits, notification preferences and game display settings.

That Pro does not use third-party advertising cookies or retargeting pixels. We do not share cookie data with advertising networks. If you wish to manage or disable cookies, you can do so through your browser settings — note that disabling essential cookies will affect the functionality of the platform.

That Pro takes the security of your personal data seriously and maintains technical and organisational measures appropriate to the sensitivity of the information held. Key security practices in place include:

• Encryption in transit: All data exchanged between your device and the That Pro platform is encrypted using TLS (Transport Layer Security). This protects your account credentials, payment information and personal details from interception during transmission.
• Secure storage: Personal data stored on That Pro infrastructure is held in access-controlled environments. Access to user data is restricted to That Pro staff and systems that have a legitimate operational need for it.
• Account security: That Pro supports strong password requirements and encourages users to use unique passwords for their account. Account activity is monitored for unusual login patterns and geographic anomalies that may indicate unauthorised access.
• Fraud monitoring: Automated systems monitor transaction patterns and gameplay behaviour in real time to flag and investigate potential fraud or account misuse.

No online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to users, That Pro will take prompt action to contain the breach and notify affected users as required.

That Pro retains your personal data for as long as is necessary to fulfil the purposes for which it was collected — primarily for as long as your account remains active. Once an account is closed, That Pro retains certain data for a further period as required by operational, security and dispute resolution needs.

• Account registration data — retained for the duration of the account and for a reasonable period after closure to handle any post-closure disputes or support requests.
• Transaction records — PKR deposit and withdrawal history is retained for an extended period to support fraud investigations, dispute resolution and auditing of account activity.
• Gameplay logs — session and betting records are retained in summary form for account management and responsible gaming monitoring purposes.
• Support communications — records of support tickets and correspondence are retained to provide context for future interactions and to improve service quality.
• Verification documents — CNIC copies and other identity documents are retained only for as long as necessary and are then securely deleted.

When data is no longer required for any legitimate purpose, That Pro will securely delete or anonymise it. Anonymised data — where all identifying information has been removed — may be retained for longer periods for aggregate analytics purposes without privacy implications.

As a That Pro user, you have meaningful rights over the personal data we hold about you. That Pro respects these rights and will respond to valid requests promptly. Your rights include:

• Right to access: You can request a copy of the personal data That Pro holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any personal data we hold is inaccurate or out of date — for example, an old mobile number or incorrect name spelling — you have the right to request that we correct it.
• Right to deletion: In certain circumstances you may request that That Pro delete your personal data. Note that this right is not absolute — we may need to retain some data to comply with legal obligations or to resolve outstanding disputes.
• Right to restrict processing: You can request that That Pro limits how your data is used in certain situations — for example, if you contest the accuracy of the data while a correction is pending.
• Right to object: You have the right to object to the processing of your personal data where That Pro relies on legitimate interests as the legal basis for that processing.

To exercise any of these rights, contact the That Pro support team using the contact details in Section 12. We will verify your identity before acting on any data request to protect against unauthorised access to your information.

That Pro is strictly an adult platform. Users must be 18 years of age or older to register an account or use any part of the service. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is part of the That Pro registration process, and we may request documentation to confirm a user's age at any point. If we become aware that personal data has been collected from a user who is under 18, we will promptly close the associated account and delete the data collected.

Parents and guardians who are concerned that a minor in their household may have accessed That Pro are encouraged to contact our support team immediately. We take underage access seriously and will act swiftly on any credible report. We also encourage the use of parental control software on shared devices to prevent minors from accessing online gaming platforms.

That Pro may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable requirements or improvements to our data practices. When material changes are made, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how your data is used, That Pro will make reasonable efforts to notify registered users — either through a notice on the platform or via the email address associated with your account. It is your responsibility to review this page periodically to stay informed about how That Pro handles your personal data.

Continued use of the That Pro platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to arrange account closure and data deletion where applicable.

If you have any questions, concerns or requests relating to this Privacy Policy or how That Pro handles your personal data, please get in touch with our support team. We are happy to explain anything in plain language and will do our best to respond promptly.

You can reach the That Pro support team at the email address displayed in the footer of every page on this platform. When contacting us about a privacy matter, please include your registered email address so we can locate your account and respond appropriately.

For account-related queries that are not privacy-specific — such as deposit issues, bonus questions or game problems — you can also visit our FAQ page for quick answers, or navigate to the relevant section using the header menu above.